We do our utmost to ensure we keep costs to a minimum, and recognise our customers are busy people with flexible schedules, but there will be rare cases where we have to recover costs when training courses or days of consultancy work are cancelled. We will do everything in our power to avoid charging these costs, such as rebooking at later dates, but we reserve the right to enforce the following charges at our discretion:
Training materials charge
Where training materials are produced specifically for the Client (handbooks, course notes, hand outs etc.), and cannot be used elsewhere, we will have to pass on the full cost of production, regardless of the cancellation notice period. Such costs will always be agreed before production.
It is sometimes necessary for us to book our staff into overnight accommodation, the cost of which we generally build into the courses or days work. As such, any works cancelled within 30 days of delivery, may attract the full cost of accommodation if we are unable to recover the costs from the accommodation providers.
Day rate charges
If a course or days work is cancelled within 30 days of the scheduled date, we reserve the right to charge 20% of the fee as a cancellation charge. If the same is cancelled within 14 days of the scheduled date, we reserve the right to charge 50% of the fee as a cancellation charge. If the cancellation is within 7 days of the scheduled date, we reserve the right to charge 100% of the fee as a cancellation charge.
To maintain the quality of our training courses and to ensure the safety of candidates, we reserve the right to postpone or cancel courses should the venue provided by the client be unsuitable. In such cases, we would need to charge the full course costs.
Venues must be able to comfortably accommodate the candidates for the duration of the training and there should be suitable welfare facilities including a supply of drinking water for candidates and the trainer. Venues should comply with the Workplace (Health, Safety and Welfare) Regulations 1992, Regulatory Reform Fire Safety Order 2005 etc. – so far as is reasonably practicable.
Please refer to our terms and conditions for more details.
Tom Phillips CMIOSH – Director